Customer Service Specialist

The Customer Service Specialist is responsible for receiving customers and providing them with the necessary support in a highly professional manner. This includes explaining banking services, responding to inquiries, and processing requests in accordance with approved policies and procedures. The specialist also works to enhance the customer experience and improve service quality within the branches to ensure customer satisfaction and maintain a positive image of the bank.

• Receiving customers and providing exceptional service in accordance with the bank’s standards.

• Providing customers with information about banking products and services, and answering all inquiries.

• Processing customer requests related to accounts, cards, and electronic services after ensuring all requirements are met.

• Following up on customer requests and resolving minor issues in coordination with the relevant departments.

• Recording customer complaints and handling them according to approved follow-up procedures.

• Promoting suitable banking products and increasing awareness of the bank’s services.

• Maintaining the confidentiality of customer information and complying with compliance and anti–money laundering policies.

• Preparing daily reports on workload, customer satisfaction levels, and operational notes.

• Participating in training new employees on work procedures and customer service.

• Adhering to the bank’s identity and representing it in a professional manner that reflects the institution’s quality and expertise.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.

• Excellent communication skills and the ability to interact with customers professionally.

• Proficiency in using computers, banking systems, and Microsoft Office applications.

• Ability to work under pressure and adhere to daily tasks.

• Previous experience in customer service or the banking sector is preferred.

• Proficiency in English (an added advantage).

Submit your CV, including your academic qualifications and work experience, in PDF format to the following email: hr@bni-creation.ye
The job title must be written in the email subject.
Application deadline: 31/12/2025
Note: Applications that do not meet the submission requirements will not be considered.